Title: Product Owner/Product Manager
Duration: 1+year contract
Location: Chicago IL
Summary:
Suitable
applicants will have experience in taking ownership of specific end products
and guiding project lifecycles from inception, through delivery and beyond for
said product. Experience in the digital/agency world is preferred, or
alternatively experience with product management in a financial services
environment would suffice. The ideal candidate is well-versed in the Agile
methodology and can speak to iterative work methodology.
The
job:
The Digital Customer
Experience team is in need of Product Owners. The Product Owners will
help us create a deliver a best-in-class online experience for our credit card
customers. These individuals will constantly be thinking through the
customer experience while overseeing the development of digital experience (or
enhancing existing ones). The individual will help shape and execute the
product strategy that meets our Enterprise and Card business agendas, engage in
market research and business case development, ensure adherence to the Agile
Scrum process, and own the development, delivery and growth of our digital
services.
Responsibilities:
- Develop and prioritize product
requirements for new products/services, as well as enhancements / change
requirements for existing products/services to meet changing business,
market, customer and competitor needs
- Own the development, delivery
and maintenance of your products/services by leading cross-functional
teams consisting of IT, operations, business analysis, customer service,
marketing, and stakeholders from different business units
- Own the health of your digital
products, and track performance by supporting the development of appropriate
metrics and measurements
- Research new digital
technologies and standards to evolve our current digital capabilities and
build new ones
- Analyze information to make
decisions and/or influence change
- Represent function to
external stakeholders
- Maintain close working
relationship with our business partners and other
cross-organizational partners
Qualifications:
- 3-5 years in Product Management
- Experience with the Lean/Agile scrum methodology
- Passion for customers and a demonstrated focus on customer experience
- Energy, motivation, and
commitment to drive to results in a challenging, fast-paced environment.
The Digital team is a start-up within an established and successful
company.
- Demonstrated ability to meet
commitments, build consensus, negotiate resolutions, and garner respect
from other teams
- Strong interpersonal skills
with the ability to work internally across all teams as well as externally
with partners and vendors
- Ability to manage and
prioritize multiple projects simultaneously
- Strong analytical and problem solving skills
with an attention to detail
- Strong bias toward action
- Excellent verbal and written
communications skills
- Experience in Banking / Financial Services is a
plus
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